General Terms & Conditions

Live Under the Stars JUBLIEE CONCERT SAT 4 TH JUNE General Conditions of Ticket Sale

In addition to the General Terms and Conditions of our sole agents Ticketsource , you agree when purchasing a ticket for the Jubilee Concert by Live Under the Stars Cardiff, to the following general conditions of sale.

You must present a valid ticket when entering the event. This could be a printed ticket from us, a printed e-ticket or an e-ticket on a mobile device. Please ensure your device, and those in your group have the ticket loaded on the device on approaching the venue.

Food or Drink is not allowed to be brought into Cardiff Castle.

We reserve the right to amend standing or seating locations that may differ from that originally allocated to you.

Some of the event may be filmed or recorded, buying a ticket affirms your consent to being filmed. Notices will be displayed if this is the case.

Excessive use of camera phones or other recording equipment where it affects the enjoyment of other guests is prohibited at this event.

Tickets purchased are non-exchangeable, non-refundable and non-transferable. The person that buys the ticket must be the person who attends to comply with track and trace objectives if these are employed.

You agree to temperature checks and contactless bag searches before entry if requested.

In the event of a full performance cancellation, your ticket is refundable. The amount you have paid will be credited back to you from your point of purchase.

Resale of tickets purchased for profit or financial gain will result in a seizure or cancellation of that ticket(s) without refund or other compensation. Tickets cannot be used for unauthorised 3rd party competitions.

No pets are allowed , apart from assistance pets.

Smoking is prohibited within the Castle Grounds, this includes the use of E-Cigarettes.

Cardiff Castle management and the promoters of Live Under the Stars reserves the right to refuse admission or to eject patrons from the Castle in reasonable circumstances.

Everyone will require a ticket, irrespective of age. Under 4s will be admitted free to all of our shows.

Latecomers

You will be required to arrive at the Castle at the time shown on your tickets for us to manage a safe access to the performance area. You are not guaranteed entry if you do not arrive at least 30 minutes before the scheduled start date.

Booking Fees

All tickets are advertised at a price which includes the booking fees charged by our ticket providers which are in line with industry standards.

Refunds

Live Under the Stars Cardiff cannot refund money or exchange tickets, except in the case of a cancelled performance.

Performers are subject to change . We cannot refund tickets if specific artistes are unable to perform for whatever reason.

All voluntary donations to our Charity partners Shelter Cymru are non refundable in the event of show cancellation or alteration for whatever reason.